Privacy policy

GrowthBara ("we", "us") runs advertising and patient-enquiry services for healthcare clinics in India, and Priya, an AI receptionist that answers phone calls for clinics.

1. What we collect

When you tap one of our ads or message us on WhatsApp, we receive:

• your name and WhatsApp phone number
• the messages you send us, including answers to our consultation questions
• which ad you came from (shared by Meta)

We do not collect payment details, and we do not ask for medical records.

2. Why we use it

• to reply to you and answer your questions
• to book a consultation with the clinic you enquired about
• to send reminders about a consultation you booked
• to measure which ads work (counts only, e.g. "lead", "booked")

3. Who we share it with

• The clinic you enquired about, only to arrange your consultation.
• Meta Platforms (WhatsApp, Facebook, Instagram), which provides the messaging and ads. We send Meta only basic events such as "Lead", "Qualified" or "Booked", never your health details.

We never sell your data.

4. How long we keep it

Up to 12 months after your last message, then we delete it, unless you ask us to delete it sooner.

5. Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your data, or withdraw consent, at any time.

6. How to delete your data

Reply "DELETE MY DATA" in the same WhatsApp chat you used to contact us, or email collab@growthbara.com. We will delete your data within 30 days and confirm.

7. Contact

GrowthBara, Bangalore, India
Email: collab@growthbara.com

8. Calls answered by Priya, our AI receptionist

When you call a clinic that uses Priya, or our demo line, the call is answered by an AI system, not a person.

• What we collect: your phone number, the call recording, a written transcript, and the details you give, such as your name and the appointment you want.
• Why: to book, change or cancel your appointment, pass messages to the clinic, and check the recording against the transcript so we can fix mistakes.
• Who sees it: the clinic you called, which receives your booking in its own records, and the service providers that run the phone line, speech recognition and voice for us, only to process the call.
• Health details: please do not share more about your health than you need to book. Priya does not give medical advice.
• Your rights: the rights in section 5 apply. To delete call data, email the address in section 7 with the number you called from.

We may update this policy; the date at the top shows the latest version.